SEED Sixth Form Lecture: Service with a script: how can businesses improve the interpersonal skills and knowledge of their staff?
|Dates:||5 December 2018|
|Times:||16:30 - 18:00|
|What is it:||Lecture|
|Organiser:||School of Environment, Education and Development|
|Who is it for:||Post 16|
|Speaker:||Dr Miriam Firth|
Dr Miriam Firth will offer an insightful lecture regarding a topic within Management Leadership and Leisure. The lecture will offer data on service encounters in Leisure businesses. I will identify how performance, emotional labour, aesthetic labour, intercultural communication and customer satisfaction are all demanded of staff, but not always considered in current theory and business training.
An outcome of this lecture will be that students will experience SEED undergraduate teaching at The University of Manchester and will learn about staff perspectives on service with customers in leisure environments. This will allow you to consider how management can improve customer service via staff training and development.
Group booking: https://apps.mhs.manchester.ac.uk/surveys//TakeSurvey.aspx?SurveyID=7lKH7o74I
Individual booking: https://apps.mhs.manchester.ac.uk/surveys//TakeSurvey.aspx?SurveyID=7lKH7o84I
Dr Miriam Firth
Organisation: The University of Manchester
Biography: View Miriam's academic profile
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Humanities Bridgeford Street