HSRC Seminar - Just “Amazon” It: The Good, Bad, and Ugly of Ongoing Disruption in U.S. Primary Care Delivery
|Dates:||10 January 2019|
|Times:||12:00 - 13:30|
|What is it:||Seminar|
|Organiser:||Health Services Research Centre (HSRC)|
|Who is it for:||University staff, Adults, Alumni, Current University students, General public, Post 16|
Disruptive forces have descended on the U.S. primary care delivery system in the past decade, transforming not only the way we think about primary care services but also how and where those services get delivered. The same is also happening in the U.K. health system.
Retail thinking rooted in creating more efficient and accessible forms of care delivery that focus on using work redesign, marketing, and technology to increase service volume and lower prices is making its way into U.S. primary care led by non-health care companies such as Amazon and Apple that have used similar tactics in their other business lines. Some see this primary care disruption as “fast-food”, i.e. a cheapened form of care that lowers relational excellence and overall quality in the health system. Others view it as a needed correction to the physician- and hospital-controlled service provision typified by high costs, poor access, and lower care quality. A wave of mergers within the American health care industry between pharmacy chains and insurance companies, designed to provide one-stop health care shopping for large groups of patients is also part of the disruptive trend.
This seminar will analyze these developments and their implications for patient care and the health care workforce. Central to the discussion is assessing the current and future potential for improving relational excellence within primary care delivery.
This seminar will commence at 12:00 with a light luncheon. The presentation will begin at 12:15.
Please register your interest to attend via the following link:
Role: Professor of Management, Health Care Systems, and Health Policy
Organisation: Northeastern University and University of Oxford
Biography: Timothy Hoff is Professor of Management, Health Care Systems, and Health Policy at Northeastern University in Boston, Massachusetts, and Visiting Associate Fellow at The University of Oxford. He is also the author of the 2017 book, Next in Line: Lowered Care Expectations in the Age of Retail- and Value-Based Health (Oxford University Press).
Travel and Contact Information
Manchester Business School East